RETURNS (AFTER RECEIPT)

As stated in our terms and conditions policy, We are committed to quality products and your satisfaction is 100% guaranteed.

If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive refund. Shipping charges will not be refunded. Customer is also responsible for any and all return shipment costs. Email ac@utopiagardenart.com to obtain the return instructions for your order.

Artwork (and if included frame) must be in original condition for a full refund.

After 30 days from date of delivery, all sales are final. Custom or commissioned art sales are final but I 100% guarantee my work. If you are not happy or something is wrong, please contact me immediately.

 

CANCELLATIONS & REFUNDS

For website art, UGA will refund 100% of the purchase price for all un-shipped original paintings. After shipment, returns are accepted if you get a RMA # first (via email) and the returned art is postmarked, within 30 days of receipt. Refund is for the purchase amount minus the material packing and the shipping costs. You also have to pay to ship the artwork back.

For commissions, you are able to cancel your order without incurring any charges within the first 24 hours. If a cancellation request is received after the 24hrs, the refund will depend on the following. (a) If UGA hasn’t started your painting, your order will be 100% refunded to you. (b) If your painting was started, on the first day, I will retain a 10% cancellation fee which would have been collected by advance payment. UGA is not trying to make this unfair but all commissions are custom hand made as per customer’s specification.